ClickOne Privacy Policy

At ClickOne, the security and privacy of your personal data are our top priorities. We are committed to protecting your privacy and want to ensure that you understand how your data is handled. Our commitment extends to respecting the security of your data and ensuring that you maintain control over it.

We collect your personal information to provide an optimized experience with our services and products. For example, we collect data when you interact with us through our website or request a demonstration of our platform.

This Policy explains how your data is collected, used, shared, and stored. If you have any questions after reading this Policy, please don’t hesitate to contact us at the email: privacidade@clickonepro.com.

1. Methods and Types of Data Collected by ClickOne

ClickOne collects personal data in various ways, depending on how you interact with us. For example, visiting our website involves collecting different data than when you register and use our platform. Below, we describe the types of data collected and the specific circumstances for each case:

1.1 – Interaction through the Website:

• Browsing Data: We use cookies and device identifiers to collect information such as your IP, date and time of access, browser type, and pages visited.

• Device Data: We collect information about the operating system and the type of browser used.

• Access Records: For legal obligations, we store certain access data for possible provision to judicial authorities.

1.2 – Contact and Registration:

• Contact Data: We collect information such as your name, email, and other details you provide when contacting us through our website or requesting a free trial.

• Registration Data: During registration on the platform, we collect data such as your email, password, and other necessary information for creating and maintaining your account.

1.3 – Use of Applications:

• Application Information: When you install our mobile apps, we collect device-specific data to better understand our audience’s profile.

Each type of data collected has a specific purpose, ranging from improving your browsing experience to complying with legal requirements. For more details on the data collected and its purposes, you can refer to our Personal Data Table available, or contact us at privacidade@clickonepro.com for further information.

2. Use of Cookies by ClickOne

Cookies are text files we store on your browser or device to personalize and enhance your experience on our website and apps. They vary in type and duration:

• Strictly Necessary Cookies: Essential for our platforms to function correctly and cannot be disabled without affecting functionality.

• Analytics Cookies: Collect usage information to help us understand and improve the performance and design of our website and apps.

• Functionality Cookies: Save preferences and information from previous sessions to facilitate navigation on future visits.

You have control over cookie installation and can adjust your preferences through your browser settings. Be aware that third-party cookies may also collect data even after you leave our website, so we recommend regularly clearing your browsing data. For more information on managing cookies in major browsers, visit the respective developers’ websites.

3. Sharing of Personal Data

ClickOne may share your personal data with third-party services essential to the operation of our platforms, including:

• Data Hosting: Our websites and platforms are hosted on trusted servers that comply with strict privacy policies.

• Payment Processing: We use secure service providers to process financial transactions on our website.

• Metrics and Analytics: We employ tools like access analytics to improve our platform, using providers that respect your privacy.

• Advertising: We collaborate with advertising platforms to target and personalize ads, always respecting your privacy.

• Email Marketing: Communications are sent through third-party platforms that follow their own privacy policies.

• Security Tools: We adopt advanced technologies to protect your personal information.

• Communication Tools: For efficient customer support, we use third-party communication systems.

• Integrations: When activating integrations, we share necessary data to ensure these services work properly.

• Public Authorities: In cases required by law, such as criminal investigations, we may be obligated to share information.

• Protection of Rights: We reserve the right to share data to comply with legal obligations or to protect our rights and those of third parties.

This sharing is done with maximum security and transparency, always ensuring the protection of your data.

4. International Transfer of Personal Data

At ClickOne, we occasionally need to share your personal information with suppliers located abroad for services such as data hosting. This includes transferring data to companies that meet or exceed the data protection requirements set out by Brazilian and international laws. All transfers are made only with entities that demonstrate full compliance with strict data protection standards. For information about these companies or any questions, contact us at privacidade@clickonepro.com.

5. Your Rights as Data Subject

Brazilian law guarantees several rights to personal data subjects, and ClickOne is committed to respecting and facilitating the exercise of these rights. You have the right to:

• Confirmation and Access: Request confirmation of processing and access to your personal data.

• Correction: Correct incomplete, inaccurate, or outdated data.

• Anonymization, Blocking, or Deletion: Request the anonymization or blocking of unnecessary data or data processed in violation of the law, and the deletion of your personal data, as per the legislation.

• Portability: Transfer your data to another provider.

• Information about Sharing and Consent: Obtain information on whom your data is shared with and manage your consent.

• Revocation of Consent: Withdraw your consent at any time, affecting only future processing.

• Opposition: Object to processing based on legitimate interests.

To exercise these rights, please contact us through the channels specified in this policy. In complex cases, we may request additional information to confirm your identity.

Retention of Personal Data

Personal data collected will be retained only as long as necessary for the purposes established, respecting legal or regulatory obligations. For example, certain access records may be retained for six months as required by law. Data deletion or opposition to data processing will be possible as per the rights guaranteed in item 5.

Data Security and Responsibility

We are responsible for using your personal data securely and lawfully. We implement security measures such as encryption, but complete security cannot be guaranteed. It is essential that users also practice data security, such as not sharing passwords.

Contact Regarding Personal Data

For any issues or concerns about how your data is handled, please contact our Data Protection Officer, who can be reached via the email provided in this policy.

Updates to the Privacy Policy

Our Privacy Policy may be updated to reflect changes in our practices. It is recommended to check this page periodically to stay informed of any updates, and we will notify users directly of significant changes.