Terms of Service

1. Acceptance of Terms

Welcome to ClickOne AI. These Terms of Service ("Terms") govern your access to and use of the ClickOne AI website (clickonepro.com), software-as-a-service platform, and related services (collectively, the "Services") provided by ClickOne AI ("Company," "we," "our," or "us").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. If you are using the Services on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Services

ClickOne AI provides AI-powered communication and customer service automation solutions, including but not limited to:

• AI Voice Receptionist for automated phone call handling
• Conversational AI Attendant for multi-channel messaging
• Automated appointment scheduling and management
• Customer relationship management integrations
• Analytics and reporting dashboards

The specific features and functionalities available to you depend on your subscription plan and may be modified by us from time to time.

3. Account Registration and Security

To access certain features of our Services, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.

4. Subscription and Payments

4.1 Subscription Plans

Access to our Services requires a paid subscription. Subscription plans, pricing, and features are described during the registration process or provided to you directly by our sales team. We reserve the right to modify pricing and features upon reasonable notice.

4.2 Payment Terms

By subscribing to our Services, you agree to pay all applicable fees. Payment terms include:

• Fees are billed in advance on a monthly or annual basis
• All payments are non-refundable unless otherwise specified
• You authorize us to charge your payment method on file
• Failed payments may result in service suspension

4.3 Cancellation

You may cancel your subscription at any time through your account settings or by contacting customer support. Cancellation will be effective at the end of the current billing period. No refunds will be provided for partial periods.

5. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable federal, state, local, or international law or regulation
• Send unsolicited communications (spam) or violate TCPA, CAN-SPAM, or similar laws
• Impersonate or attempt to impersonate another person or entity
• Engage in any conduct that restricts or inhibits anyone's use of the Services
• Use the Services to transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Collect or harvest user information without consent
• Use automated scripts to collect information or interact with the Services
• Interfere with or disrupt the integrity or performance of the Services

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Services, including all content, features, and functionality (including but not limited to software, algorithms, text, displays, images, video, and audio), are owned by ClickOne AI and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of any content you submit, post, or display through the Services ("Your Content"). By providing Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display Your Content solely for the purpose of providing and improving the Services.

6.3 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Services, you grant us the right to use such feedback without restriction or compensation to you.

7. Privacy and Data Protection

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

You are responsible for obtaining appropriate consents from your customers and end-users before using our Services to communicate with them or process their personal information.

8. Confidentiality

"Confidential Information" means any non-public information disclosed by either party that is designated as confidential or that reasonably should be understood to be confidential. Each party agrees to protect the other party's Confidential Information using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.

9. Service Availability and Support

We strive to provide reliable Services but do not guarantee uninterrupted availability. We may perform scheduled maintenance and updates, which may temporarily affect service availability. We will make reasonable efforts to notify you in advance of any planned maintenance.

Technical support is available according to your subscription plan. Support hours and response times may vary based on the plan selected.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF OUR SERVICES. AI-GENERATED RESPONSES AND AUTOMATION MAY NOT ALWAYS BE ACCURATE OR APPROPRIATE FOR EVERY SITUATION.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLICKONE AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless ClickOne AI and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) Your Content.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions. Any dispute arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will cease immediately. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the new Terms on our website or by sending you an email. Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

16. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and ClickOne AI.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
• Force Majeure: We shall not be liable for any failure to perform due to causes beyond our reasonable control.

17. Contact Information

If you have any questions about these Terms, please contact us at: